Policy information
Returns and Refunds
Clearance inventory is often limited, end-of-line or Whole Lot stock. Returns and refunds are assessed based on the order record, supplier confirmation and applicable consumer guarantees.
Clearance stock
Products may be limited stock, discontinued, cancelled-order, old packaging or end-of-line inventory. Buyers should review product details, MOQ, fulfilment method and any condition notes before approving payment.
Before payment
Buyers can cancel eligible order requests before payment according to the order workflow. Once paid, cancellation and refund handling depends on stock status, fulfilment progress and supplier confirmation.
After delivery or pickup
If an item is materially different from the approved order or has an undisclosed issue, contact Clearance Hub with the order reference, photos and a clear description as soon as possible.
Refund timing
Approved refunds are processed through the original payment path where practical. Manual adjustments may apply for supplier settlements or paid commissions if a refund occurs after payout records are created.
These terms are a practical launch summary for using Clearance Hub Australia. They may be updated as marketplace operations, supplier agreements, payment processes and legal requirements evolve.
Contact Clearance Hub